Need Help With an Order or Account?
Use this page for order questions, payment questions, account help, shipping questions, and general Pepbros support. For faster help, include your order number when contacting us.
What Can We Help With?
Order Support
Help with existing orders, payment confirmation, checkout issues, or shipping questions.
Account Help
Support for login access, account details, billing information, or customer profile questions.
Research-Use Questions
Questions about site policies, research-use requirements, product information, or general support.
Send a Support Request
Send your message with your name, email, order number if applicable, and a clear description of what you need help with.
Include your full name so we can match your message to your order or account.
Use the same email address you used at checkout so we can reply accurately.
If your message is about an order, include your order number for faster support.
Clearly explain what you need help with, including payment, shipping, product, or account questions.
For order support, include your order number in the message.
Before Contacting Us
Include Your Order NumberIf your message is about an order, include the order number so support can review it faster. |
Check the FAQ FirstCommon payment, shipping, account, and research-use questions may already be answered. |
Payment InstructionsE-transfer details appear on the thank-you page after checkout. |
Important Research-Use Notice
Pepbros products are sold strictly for laboratory research purposes only.
Products are not intended for human consumption, animal consumption, medical use, diagnostic use, therapeutic use, or personal use. Support cannot provide medical advice, dosing advice, usage instructions, or guidance for human or animal application.
Looking for Quick Answers?
Visit the FAQ page for common ordering, payment, account, and research-use questions.
21+ Age Verification
Research Use Warning
IMPORTANT NOTICE: This website is intended only for adults who are 21 years of age or older. All products and information are provided strictly for laboratory research and educational purposes. Products are not intended for human consumption, medical use, diagnostic use, therapeutic use, or veterinary use.